1. Services Provided  
We offer domestic and commercial cleaning services as agreed at the time of booking.

Tasks will be carried out within the booked time.

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2. Bookings & Access  
Clients must provide safe access to the property at the agreed time.

Missed appointments or no access may be charged in full.

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3. Pricing & Payment  
Prices are agreed in advance. Payment is due on the day of service unless otherwise agreed.

Late payments may incur additional charges.

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4. Cancellations  
At least 24 hours’ notice is required for cancellations or rescheduling.

Late cancellations may be charged up to 100% of the service fee.

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5. Supplies & Equipment  
We provide cleaning products and equipment unless otherwise agreed.

Clients must inform us of any allergies or special requirements.

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6. Health & Safety  
We reserve the right to refuse or stop work if the environment is unsafe or poses a risk to our staff.

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7. Damage & Liability  
We take care while cleaning, but any damage must be reported within 24 hours.

We are not liable for pre-existing damage or normal wear and tear.

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8. Client Responsibilities  
Clients should secure valuables and provide clear instructions for any specific requirements.

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9. Satisfaction  
If you are not satisfied, please contact us within 24 hours so we can address the issue.

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10. Changes to Terms  
We may update these terms at any time. The latest version will apply to all services.

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